If any of you read my Article Marketer rant, you know I haven't been terribly happy with their customer service. Well, they finally updated my sisters subscription (after my sister approached paypal with the problem).
I had another problem that they weren't really willing to help out with. My Author Name appears to be the same as another Author they have in their database, this was/is causing problems with submissions to some directories and my name as showing up blank in these directories.
I approached them and their response was:
"Choose your author name carefully, if you really want to change it, you can re-subscribe with a new name".
So, now I'm out another $79. Did I mention that it was supposed to be $74.99. Also, they signed me up with a 3 month recurring subscription, but on their page I clicked a link saying I would get 3 months and 3 free for $74.99.
Apparently Article Marketer's heads are still shoved somewhere...
I dream of sitting on a gold mine like they have and they're wasting it away on poor customer service...what a shame. Let's hope that they come around this time. I've sent them a note giving them 48 hours to straighten it out with paypal, or I'll go to paypal (which is apparently all that they listen to).
Too bad, once you get set up, their service (not customer service) seems to be pretty nice.
